How can we help?
We're happy to help. Email us and we'll get back to you as soon as we can.
Email support@arnook.app for help with your account, a listing, a transaction, or anything else.
How do I delete my account?
You can delete your account from within the app. When you do, we remove your profile, listings, and personal data within 30 days. Some transaction records may be kept for legal and financial compliance. If you need help, email support@arnook.app.
How does escrow work?
Escrow is an optional protection you can choose at checkout. When it's on, your payment is held securely rather than sent straight to the seller, and the funds are released once the handoff is complete. It protects both sides of the sale. Payments are processed by Stripe.
How do I report a listing or a user?
If you see a listing or a user that violates our policies, email support@arnook.app with the details and we'll review it. You can also block a user in the app to stop them from seeing your listings or contacting you.
How is my data handled?
We explain what we collect and how we protect it in our Privacy Policy. In short: we don't sell your personal information, and card details are handled entirely by Stripe.